Deskside Support Engineer
Job DescriptionOur client, a Property Management Corporation, is seeking a Deskside Support Engineer to join their team in Hong Kong. This is an excellent opportunity for the right candidate.
Responsibilities:
- Provide technical support to end users via phone, email and on-site in different offices.
- Perform analysis, diagnosis, and resolution of desktop problems for end users, recommend and implement corrective solutions.
- Install, configure and troubleshoot workstations and peripherals.
- Follow up the status of all outstanding support cases and e-mail to update the status of their requests/incidents.
- Assist in user training on new applications or devices.
Requirements:
- At least 2 years of solid experience with desktop/ IT support.
- Strong technical skill in Windows XP/ 7, Microsoft Office 2003/ 2007/ 2010, Sharepoint.
- Familiar with handheld devices and printer setup.
- Knowledge and support of Bitlocker encryption tool advantageous.
- Knowledge of Window servers, VPN & NAS will be preferred.
- Good communication skills in both English and Cantonese.
- Initiative and customer oriented.
- Ability to follow documentation.
If you would like to be considered for this career opportunity, please apply on-line or forward your resume to careers@integraitgroup.com, quoting Job Name for a confidential appointment and review.
Please send your resume in Word format only.