Our client, a Global Legal Firm, is seeking Application Support Engineers to join their team in Hong Kong. This is an excellent opportunity for the right candidate.

 

 

Responsibilities:

 

·         Provide customer-facing  2^nd and 3^rd level support on wide range of applications, including Documentum, SAP, Oracle and SQL Server, Sharepoint, etc.

·         Respond timely to incidents tickets in the event logging systems.

·         Monitor system, identify, analyse and resolve problems.

·         Responsible for capacity management and planning.

·         Work with team members to provide technical support and vendor liaison with key suppliers.

·         Work closely with all support teams with regards to the Problem Management process, assisting teams in resolving issues on behalf of the user base.

·         Involve in implementation of application changes or upgrades.

·         Participate in a on-call rota system.

 

Requirements:

 

·         Minimum 4 years hands-on experience with Documentum, SAP, Oracle and SQL Server. (Good proficiency with at least 2 areas in below categories).

·         Familiar with MS Windows and Linux Redhat environment.

·         Strong in incident and change management.

·         Strong trouble-shooting skills.

·         Excellent communication skills in English.

·         Customer service oriented & a team player.

 

If you would like to be considered for this career opportunity, please apply on-line or forward your resume to careers@integraitgroup.com, quoting Job Name for a confidential appointment and review.

 

Please send your resume in Word format only.