Our client, a Leading Global Firm, is seeking a Helpdesk Operator to join their team in Hong Kong. This is an excellent opportunity for the right candidate.

 

 

Responsibilities:

 

·         Responsible for providing first-line technical support by assisting users with hardware and software problems via phone and email in agreed timeframe.

·         Maintain a high degree of customer services for all support queries to all executives and end-users,

·         Carry out computer operational and system backup tasks according to schedule.

·         Reporting to Helpdesk Supervisor.

 

 

Requirements:

• Diploma holder in Information Services or related disciplines.
• At least 2 years’ customer services experience in Information Services Hotline support.
• Basic knowledge of IS infrastructure including network, application, systems and operational support is preferred.
• Knowledge in computer operational tasks on Unix, Windows-based computing platform and MS Applications.
• Customer oriented, responsible, self-motivated and able to work under pressure.
• Good command of written and spoken English.
• Shift duties are required.

 

If you would like to be considered for this career opportunity, please apply on-line or forward your resume to careers@integraitgroup.com, quoting Job Ref: INT#441 for a confidential appointment and review.

 

Please send your resume in Word format only.  PDF formats will not be accepted.